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After sales

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after-sale service

★ in order to make you have a good and pleasant shopping experience, please make clear your requirements before shopping, and then place an order. We will try our best to provide you with the best service. All customers who shop on this website shall be deemed to have agreed to the provisions and terms of this website. If you have any objection or problem to our service, please put forward it in advance before purchasing, otherwise, it shall be executed according to the terms

★ receiving instructions.

1. If the goods are not received as required, we will not be responsible for the damage or loss of the goods due to the logistics, or for the additional delivery fee.

2. Please check the defective products within 2 days after receiving the goods (please do not separate them for several times)

3. All customers please protect the integrity of the product itself, the integrity of the package, the completeness of accessories or relevant information. If the product itself has quality problems, please send it out within 48 hours after receiving the return permission notice, and we will return the goods. The overdue consequences shall be paid by ourselves (one piece of goods shall be returned by this station only once).

4. Products without any quality problems will not be returned.

5. If the received goods are short of accessories or accessories, they will be reissued together with the next order. After the reissue is obtained with customer service personnel, we will reissue together with the subsequent order, not separately.

★ after the customer receives the goods, if there is any quality problem, please give feedback to the customer service within 48 hours after receiving the goods (subject to taking photos), the customer service will contact the person in charge of the Commissioner for handling, and the reply will be given within 48 hours, and the overdue will not be ignored! (the time shall be subject to the receipt time of the delivery note of the express company.) Only for the same payment, because the wholesale profit is relatively low, which belongs to the scope of quality problems of our products, we will bear the freight for return, but the freight for return is sent together with the next order, and our company will also bear the freight. The return freight shall be paid by the customer first. Generally, we will refund it to individual members according to the maximum subsidy of NT $150 of SF express. Can be used as balance, do not accept any form of express delivery to pay. *To pay to reject or to the door package! (Note: Malaysia will pay the first compensation for the freight according to our website. If there is no need to return, the maximum compensation is half of the amount of goods. Customers from Indonesia, Cambodia and other countries are unable to return or exchange goods due to their long distance. If there is any question about goods, they will be subsidized with a maximum amount of half of the subsidized goods)

★ for non product quality problems, you need to change the size, color, etc. of the same type of goods. You can return the goods for replacement, but you need to consult customer service first and bear the freight for two times. Automatic return of parts, no processing.

Our company mainly do wholesale, product production and customer orders are very large. We can't be 100% sure that there is no defect. Although we can't avoid it, we try our best to reduce the defect rate. I hope you can understand!

(1) We will exchange the goods for you in the following cases

1. Wrong delivery, the size, color and item number of the received goods are different from those of the ordered goods;

2. The received goods have particularly serious quality problems (attention, it is a quality problem, not a workmanship problem). Generally, the quality problems of goods refer to the obvious damage of clothes (not cut by people), large stains that can not be washed off, different length and length of sleeves of clothes, no button effect on wearing, etc. You can exchange the goods.

(2) The following situations are not within the scope of returnable goods:

1) Thread head, fold, color difference, size difference, etc.

2) Defects that do not affect the overall wear, such as stitching at unidentified places such as lining and corners, uneven sewing, small blemishes, small hooks, small holes and small stains on pale color clothes, slightly smell of factory packaging.

3) There are some differences between the real object and the picture, such as buttons, corners, tags, etc

4) There is a slight gap between the physical quality and the picture, such as the use of fabric, the fineness of workmanship, etc

And other similar problems are not in the scope of quality problems.

5) Please consider your own safety stock and sales situation before purchase. We will not recycle the off-season goods, and will not accept the return of goods due to poor sales.

6) , the company will not accept the reason of color dislike, uncomfortable wearing, no beautiful picture, good transparency, too big or too small.

7) Customers who pick up the goods at the door shall check the goods face to face, and shall not accept the replacement after taking them away.

Due to the fast update of our products, in order to ensure that other customers can buy their favorite clothes as soon as possible, please understand and cooperate with the above exchange regulations. Please forgive me for any inconvenience^*

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